Our role

Our origins and service to the community date back to 1857 with the establishment of the Caulfield District Roads Board. We have a range of powers and obligations, which are set out in the Local Government Act 1989 (the Act).

The Constitution Act 1975 states that Local Government consists of democratically elected councils having the functions and powers that Parliament considers are necessary to ensure the peace, order and good government of each municipal district.

Under the Act, the primary objective of councils is to work to achieve the best outcomes for the community, having regard to the long-term effects of their decisions.

We govern for and on behalf of the community. Our role includes:

  • being a representative government by considering the diverse needs of the community in decision-making;
  • providing leadership by establishing strategic objectives and monitoring their achievement;
  • maintaining our viability by managing resources responsibly and accountably;
  • advocating local community interests to other communities and governments;
  • acting as a responsible partner in government by considering the needs of other communities; and
  • promoting community cohesion and encouraging active participation in civic life.

We’re responsible for setting our strategic direction, establishing and guiding policies, setting service delivery standards and monitoring our performance.

Our nine Councillors are elected to represent all residents and ratepayers in the municipality.

Their roles and functions include:

  • strategic planning for the municipality and a sustainable future;
  • representing the local community in their decision-making;
  • advocating on a range of issues;
  • co-ordinating with government, the private sector and non-government and community sectors;
  • stewardship of community assets; and
  • facilitating community participation.

Not all decisions are made at Council Meetings. Most operational decisions are delegated to the Chief Executive Officer (CEO) who, in turn, may delegate them to other staff. This ensures that we carry out our activities effectively and efficiently. The CEO has statutory responsibility for managing our day-to-day operations. Staff can only make decisions under delegation in accordance with our policies.

Democratic Governance

Electoral representation

Glen Eira consists of three wards — Camden, Rosstown and Tucker — each of which has three Councillors. There are currently more than 34,000 voters in each ward.

The Victorian Electoral Commission must conduct an electoral representation review at least every 12 years. The last review was in 2011 and resulted in minor boundary changes between Camden and Rosstown. The new boundary took effect for the 2012 Council elections.

The last general election was held on 22 October 2016. Victorian councils held general elections on that date for a four-year term.

We conducted our election with postal voting in accordance with our resolution on 2 February 2016. The Victorian Electoral Commission conducted the election.

Council’s strategies, plans and policies 2018–2019

The aspirations of Councillors and community are for a City that is liveable, accessible, safe, sustainable and engaged. We develop strategies and plans through our engagement with community members and Council Committees to assist us in reaching these goals. Our Action Plans map out our work to be achieved through the endorsed strategies and plans.

The following are our endorsed strategies and plans, adopted Action Plans and approved policies and declarations throughout 2018–19.

Glen Eira Family Violence Prevention Action Plan 2018–2019 — adopted 24 July 2018

Family Violence Prevention in the Community Policy — adopted 24 July 2018

Statement of Commitment on Affordable Housing — endorsed 4 September 2018

Refugee Welcome Zone Declaration — signed 4 September 2018

Glen Eira Environmental Sustainability Action Plan 2018–19 — endorsed 26 September 2018

State and federal elections (Councillor Candidature) Policy — approved 26 September 2018

Glen Eira Reconciliation Action Plan (RAP) 2018–2020 Innovate — adopted 16 October 2018

Glen Eira Planning Scheme Review 2018 work plan — adopted 16 October 2018

Amended Glen Eira Road Management Plan — adopted 16 October 2018

Glen Eira Municipal Public Health and Wellbeing Plan Action Plan 2018–2020 — adopted 16 October 2018

Annual Report 2017–18 — adopted 16 October 2018

East Village Structure Plan 20182031 — adopted 23 October 2018

Cultural Precinct Plan — endorsed 27 November 2018

Glen Eira Tennis Strategy — adopted 27 November 2018

Revised Elster Creek Catchment Action Plan 2018 — endorsed 27 November 2018

Revision to the Bentleigh Structure Plan 2018–2031 — adopted 18 December 2018

Revision to the Carnegie Structure Plan 2018–2031 — adopted 18 December 2018

Revision to the Quality Design Guidelines — Residential Areas — adopted 18 December 2018

Revision to the Quality Design Guidelines — Commercial and Mixed Use Areas — adopted 18 December 2018

Glen Eira Risk Management Framework and Risk Management Policy — approved 5 February 2019

Fees for Community Care Services Policy — approved 26 February 2019

Reviews for In Home Support Services Policy — approved 26 February 2019

Assessment for In Home Support Services Policy — approved 26 February 2019

Volunteer Recognition Policy — approved 26 February 2019

Community Grants Policy — approved 26 February 2019

Disability Support Policy — approved 26 February 2019

Senior Citizen Centres Policy — approved 26 February 2019

Reconciliation Policy — approved 26 February 2019

Glen Eira Outer Circle Railway Linear Park Management Plan — adopted 19 March 2019

Living Melbourne: Our Metropolitan Urban Forest Strategy — endorsed 2 May 2019 (meeting reconvened from 30 April 2019)

Glen Eira Rooming House Strategy — endorsed 21 May 2019

Victorian Local Government Women’s Charter — endorsed 21 May 2019

Glen Eira Youth Strategy 2019–2023 — endorsed 11 June 2019

Glen Eira Youth Strategy Action Plan 2019–2020 — endorsed 11 June 2019

Glen Eira Volunteer Framework and Action Plan 2019–2022 — endorsed 11 June 2019

Procurement Policy — approved 11 June 2019

Lord Reserve and Koornang Park Masterplan — adopted 25 June 2019

Glen Eira City Council 2019–20 Budget — adopted 25 June 2019

Glen Eira Council and Community Plan Commitments 2019–20 — adopted 25 June 2019

Glen Eira City Council Strategic Resource Plan 2019–20 to 2028–29 — adopted 25 June 2019


For more information, visit the policies, strategies and plans page on our website.

Our engagement with our community

We are committed to governing the City of Glen Eira in a democratic, open and responsible manner in the best interests of the community. We appreciate the only way to genuinely understand and address community issues is through meaningful consultation that allows for two-way feedback and positive discussion. The endorsement of our Community Engagement Strategy 2018–2021 demonstrates how we actively engage the local community through best practice consultation methods. The Strategy is available online at www.gleneira.vic.gov.au

We perform engagement when there is:

  • significant change to services and facilities, such as the redevelopment of a local park;
  • changes to the existing amenity or characteristics of an area, such as safe cycling routes;
  • a change in strategic direction, such as the Council and Community Plan;
  • considerable budget implications, such as the redevelopment of a library;
  • controversial or sensitive matters, such as an environmental issue; and
  • key emerging issues, such as community gardening.

Tools we use to engage with the community and encourage participation include:

  • Community Voice: an online consultation group made up of a representative sample of almost 550 residents who agree to be consulted about key projects, issues and topics on a regular basis. Throughout 2018–19, Community Voice members participated in four surveys and two quick polls.
  • Have Your Say: A community online portal where community members can contribute ideas, provide feedback and exchange views with others on key decisions and priorities in Glen Eira. Each project page can contain key dates, questions, discussions, documents, photos and relevant project information.
  • Community meetings, workshops, telephone and paper-based surveys, questionnaires, focus groups and one-one-one personal interviews.

Community engagement activities and how to provide feedback on them are advertised through our monthly newspaper Glen Eira News, newspaper advertisements, Community Engagement e-newsletters, other Council e-newsletters, our website, brochures, social media and letters.

We undertook the following 54 community engagement activities in 2018–19.

We had 11,120 responses to consultations and Community Voice surveys and polls.

Our 54 community engagements were around the following topics:

Draft Council Leasing and Licensing Policy 2019

Bentleigh Eat Street, Bentleigh shopping centre — design proposal

Bentleigh Plaza, Bentleigh — redesign proposal

Coatesville Primary School — Safe School Zone Pilot project

Elsternwick Urban Renewal South Masterplan — stage one consultation

Elsternwick Urban Renewal South Masterplan — stage two place analysis report

Glen Huntly Structure Plan — stage one

Leaf Lane, Carnegie — feedback competition

Public transport gap analysis and advocacy — reference document

Safe Cycling Corridor Pilot project

Brightening Bentleigh laneway

Community shed at Moorleigh Village, Bentleigh East

A Community Vision for Glen Eira — co-design engagement

Draft Glen Eira Rooming House Strategy

Reconciliation Action Plan

Social and Affordable Housing Strategy — stage one consultation

Together We Stand — declaration consultation

Draft Glen Eira Youth Strategy 2019–2023

Draft 2019–20 Annual Budget and Council and Community Plan Commitments

Glen Eira News format and design survey

Exploring Volunteerism in Glen Eira — stage one

Draft Glen Eira Volunteer Framework and Action Plan — stage two

Glen Eira Leisure annual members’ survey

Glen Eira Leisure customer feedback submissions

Glen Eira Leisure cycle member survey

Glen Eira Leisure health and wellbeing member survey

Bentleigh Library and Youth Hub upgrade

Community Voice reviewComposting and worm farming workshop feedback

Draft Nature Strip Planting Guidelines

How’s Your Bin? — bin collection frequency survey

New footpath installation engagement

Aileen Avenue, Caulfield South — new park proposal

Caulfield Park, Caulfield North — Masterplan refresh

Lord Reserve and Koornang Park Masterplan

Outer Circle Railway Linear Park Management Plan — consultation

Rosanna Street Reserve, Carnegie — stage two design

Tennis Strategy

A’Beckett Street, St Kilda East — parking restrictions

Allison Road, Elsternwick — street sweeping parking conditions

Bent Street, Bentleigh — parking conditions

Carlyon Street, Ormond — parking conditions

Duke Street, Caulfield South — street sweeping parking condition

Glen Eira Road, Caulfield North — parking restrictions

Hawthorn Road, Caulfield North — parking conditions

Hopetoun Street, Elsternwick — parking conditions

Huntly Street, Glen Huntly — parking restrictions

Olive Street, Caulfield South — parking conditions

Payne Street, Caulfield North — street sweeping parking conditions

Leaburn Avenue; Dorgan Street; Kent Grove; and Testar Grove, Caulfield North — proposed turn prohibitions

Railway Parade, Murrumbeena — parking conditions

Seymour Road, Elsternwick — street sweeping parking conditions

Sinclair Street, Elsternwick — parking conditions

Vickery Street, Bentleigh — parking conditions

Community Voice online surveys and polls conducted in 2018–19.

Online survey conducted 22 August–5 September 2018
456 members
262 responses

Topics in questionnaire: neighbourhood connections and safety; affordable housing in Glen Eira; Council’s health and wellbeing activities; recognising Glen Eira’s volunteers; and following up on the implementation of the food waste recycling service.

Online quick poll conducted 25 October–8 November 2018
Members: 455
Respondents: 95

Topic: Creating a community for all-abilities. We polled Community Voice members on which three of the following project initiatives they wanted us to support. Here is how they ranked the projects:

  1. supporting jobseekers with disabilities to find employment (56 votes);
  2. supporting parents and carers (50 votes);
  3. supporting people with disabilities with advocacy and understanding the NDIS (40 votes);
  4. getting fit, active and joining local sports clubs (34 votes);
  5. volunteering and being valued for giving back to the community (34 votes);
  6. educating the community about disability awareness (28 votes);
  7. improving access to businesses in our local community (26 votes); and
  8. creating a strong support network (15 votes).

Online survey conducted 22 November–10 December 2018
472 members
171 responses

Topics in questionnaire: Council’s Urban Planning service; Council’s Reconciliation Action Plan; community buildings in Glen Eira; and supporting volunteers in Glen Eira.

Online survey conducted 21 February–11 March 2019
515 members
249 responses

Topics in questionnaire: ideas to refine Community Voice; trialling a pedestrian safe approach near schools; bin collection frequency consultation; Council’s Local Economy Action Plan consultation; and Community Voice members’ household demographics.

Online survey conducted 23 April–7 May 2019
529 members
257 responses

Topics in questionnaire: parks, reserves and open spaces in Glen Eira; meeting the needs of dog owners and non-dog owners in Glen Eira’s parks; and Council’s Active Parks Program.

Online quick poll conducted 24 June–8 July 2019
Members: 549
Respondents: 224

Topic: We polled Community Voice members on what they would like to access via a new My Council portal. The portal would be a secure way for individual residents to access information about Council services online, using one login and password. Respondents said that the information they would like to most see on such a portal would be: pet registration details; residential and parking permit information; newsletter subscriptions; and permit applications that have been made.

See Giving a voice to the Glen Eira community

Glen Eira City Council significant media coverage 2018–19

February 2019

Temporary closure of Victoria’s largest recycling processor SKM, forces half of Victorian councils to send recycling to landfill.

Council considered the media coverage to be relatively comprehensive, taking into account a number of contributing and associated factors. Some reports lacked accuracy in terms of which councils continued to be affected, and the tone of some reports may have incorrectly provided the impression all Victorian councils were sending recycling to landfill.

As a result of the coverage Council provided ongoing communications that it is important for the community to continue recycling and avoid contaminating our recycling bins. Messages were communicated via Council’s website, social media, and media releases. We had to contact some media outlets to ask that reports be updated to accurately reflect that Glen Eira is processing its kerbside recyclables with an alternative provider, Polytrade.


March 2019

Glen Eira City Council announced its intention to sell its residential aged care facilities — Rosstown in Carnegie; Spurway in Murrumbeena; and Warrawee in Bentleigh East.

Council considered that the media coverage was fair and balanced particularly as the sale of aged care facilities is a difficult issue for residents their families and staff.

As a result of the coverage Council increased the extent of its communication to continue to reassure stakeholders that Council was aware of the importance of selecting a quality provider to operate the services into the future.


May 2019

Victorian Ombudsman investigating review process for parking infringements issued by Victorian councils.

Council was one of a number of metropolitan councils named as subject to the Ombudsman’s investigation. While the reporting failed to recognise the complex nuances of the legal context, it was reasonably balanced and only featured across a period of one to two weeks.

As a result of the coverage Council prepared a response that was published on our website and initiated some consistent messaging to use in response to individual enquiries arising from the coverage. The outcome of the investigation will not be known for some time, however Council will be aware of the findings before they are made public, providing the opportunity to develop a planned media response.


June 2019

Proposal to move the Caulfield Toy Library from its current location as part of the Lord Reserve and Koornang Park Masterplan.  

The coverage began with a social media post and gained momentum in traditional media channels from there.

Council viewed the coverage as negative and damaging to its reputation and was concerned because it highlighted that we had neglected to consult with one of our stakeholders on a key issue.

As a result of the coverage Council officers and the Mayor met with the Toy Library Committee members to understand their concerns.

At the time of the articles in the media, no decision had yet been made by Council.

Subsequently the Lord Reserve and Koornang Park Draft Masterplan was amended to retain the existing Toy Library, which was endorsed by Council.


July 2019

Kiss and Go parking — concerns over enforcement and safety issues in these zones around schools.

Initially Council viewed these stories as one-sided but subsequent stories capturing the views of the schools provided better balance.

The coverage strengthened the important relationship between Council and school communities.

Council Meetings

Council Meetings are open and advertised to the public. Ordinary Council Meetings are generally held on Tuesday evenings, every three weeks.

We occasionally call Special Council Meetings to consider specific matters. Ordinary and Special Meetings are live streamed online to provide you with an opportunity to view the debate and decision-making process. Recordings are then archived so they can be watched at your convenience. For further information, visit our Council Meeting Webcast page.

Meetings must comply with the Meetings Procedure provisions of our Local Law 2009. Staff members independently prepare reports for the agenda, which include a recommendation.

Councillors must disclose any direct or indirect conflict of interest on any item discussed at a Council Meeting. If there’s a conflict of interest, the Councillor cannot be present for the discussion or voting.

Time is available during Ordinary Meetings for you to address the meeting, under clause 230 of the Local Law, Public Participation. You can also submit questions, under clause 232 Public Questions to Council.

Councillor attendance at Council Meetings July 2018–June 2019

This table shows how many meetings each Councillor attended between July 2018–June 2019.

During this time, there were 16 Ordinary Meetings and six Special Meetings.

During the year, Cr Nina Taylor resigned from her position as Councillor effective 12 December 2018. Cr Anne-Marie Cade was declared elected on 10 January 2019 due to the extraordinary vacancy caused by Cr Nina Taylor.

CouncillorOrdinary Meetings

(16 held)
Special Meetings

(6 held)
Term of office
Cr Tony Athanasopoulos13 (16)5 (6)1 July 2018–30 June 2019
Cr Anne-Marie Cade7 (7)4 (4)10 January 2019–30 June 2019
Cr Clare Davey15 (16)6 (6)1 July 2018–30 June 2019
Cr Mary Delahunty14 (16)5 (6)1 July 2018–30 June 2019
Cr Margaret Esakoff12 (16)5 (6)1 July 2018–30 June 2019
Cr Jamie Hyams16 (16)6 (6)1 July 2018–30 June 2019
Cr Jim Magee15 (16)5 (6)1 July 2018–30 June 2019
Cr Joel Silver14 (16)6 (6)1 July 2018–30 June 2019
Cr Dan Sztrajt12 (16)6 (6)1 July 2018–30 June 2019
Cr Nina Taylor6 (8)1 (2)1 July 2018–12 December 2018

Election of mayor and deputy mayor

We elect our Mayor and Deputy Mayor for one-year terms. On 31 October 2018, Tucker Ward Councillor Jamie Hyams was elected Mayor and Camden Ward Councillor Joel Silver was elected Deputy Mayor.

Even though the Mayor has no more authority than other Councillors, the position includes the duties of community leader and Council spokesperson. The Mayor performs an important leadership, social and ceremonial function, and chairs our Council Meetings.


On 14 February 2017, we adopted a revised Code of Conduct.

Its purpose is to help our Councillors meet their responsibilities. It sets a range of standards to ensure their conduct is legal, ethical and appropriate at all times.

The Code of Conduct states that the conduct of our elected representatives directly affects our performance and community wellbeing. Therefore, the community is entitled to expect that:

  • we conduct business with efficiency, impartiality and integrity;
  • our Councillors obey the spirit and letter of the law, in particular the provisions of relevant statutes, regulations, local laws and instruments; and
  • responsibility to the community always takes absolute priority over Councillors’ private interests.

Councillors sign a written agreement to obey the Code of Conduct when they take the Oath of Office at the start of their term and each time the Code is reviewed.


Councils may set annual allowances for their Mayor and Councillors according to their predetermined category, based on criteria such as each council’s individual size and revenue base.

The Minister for Local Government reviews the Mayoral and Councillor allowances annually. Our allowances depend on a predetermined State Government category, which looks at criteria like our size and revenue. We became a ‘Category 3’ council in November 2008.

Our current allowances (effective from 1 December 2018) are $30,827 plus 9.5 per cent superannuation for Councillors and $98,465 plus 9.5 per cent superannuation for the Mayor. Allowances are fully taxable.

Our Mayor and Councillors get support from a secretariat, which processes community correspondence, co-ordinates meetings and supports Mayoral and civic functions.

Councillors are provided with a printer, a mobile phone, and a tablet or iPad. They can also use our facilities at Glen Eira Town Hall, including office equipment and a library. The Mayor gets an office, computer and phone at Town Hall. Our Civic Support and Expenses Policy governs the use of our facilities.


Under Section 75 of the Local Government Act 1989, we must reimburse Councillors for expenses they incur while performing their duties. We must also adopt and maintain a policy for reimbursing Councillor expenses. This provides guidance for the types of expenses we must reimburse and for the resources that allow the Mayor and Councillors to perform their duties.

We publish expense details in our Annual Report, including reimbursements we paid to Councillors and members of our committees.

The 2018–19 details are set out in the following table:

Schedule of Councillor allowances and expenses 1 July 2018–30 June 2019*
CouncillorCouncillor AllowancesConferences, Functions and TrainingTravelCommunicationChild Care and Carer ExpensesTotal Expenses
Cr Tony Athanaspoulos
Mayor 2018
Cr Anne-Marie Cade$16,061$385-$111-$16,557
Cr Clare Davey$33,479--$353-$33,832
Cr Mayor Delahunty
Mayor 2017
Cr Margaret Esakoff$33,479$195-$2,839**-$36,513
Cr Jamie Hyams
Mayor 2019
Deputy Mayor 2018
Cr Joel Silver
Deputy Mayor 2019
Cr Dan Sztrajt$33,479--$359$279$34,117
Cr Jim Magee
Deputy Mayor 2017
Cr Nina Taylor$13,237--$270-$13,507
Category Total$370,589$5,663$379$9,878$3,314$390,007

*No claims for car mileage were received.
**Includes costs for provision of an iPhone or an iPad.

Councillor membership of committees


We operate several committees that make decisions under our delegation (Special Committees) or offer advice and recommendations to Council on specific issues (Advisory Committees). We’re also represented on external bodies that serve the community. We regularly review Councillor membership on committees.


We have no Special Committees at present.


The following Advisory Committees and representations are in place.


(new membership as of 5 February 2019)

Role: to make recommendations for Arts and Culture programs.
Current composition: Cr Margaret Esakoff, Cr Mary Delahunty, Cr Jamie Hyams and Cr Anne-Marie Cade
Number of meetings held during 2018–19: 7


(new membership as of 5 February 2019)

Role: to report to us and give advice and recommendations on issues that are relevant to our Charter. This will facilitate our decision-making and help us carry out our responsibilities.
Current composition: Cr Jim Magee, Cr Mary Delahunty with Cr Jamie Hyams and Cr Tony Athanasopoulos as substitutes
Independent representatives: Lisa Woolmer (Chair), Dr Craig Nisbet and Craig Geddes.
Number of meetings held during 2018–19: 4

Our Audit and Risk Committee comprises three independent representatives who receive the following remuneration:

Lisa Woolmer (Chair)  $7,862

Dr Craig Nisbet            $6,725

Craig Geddes              $6,725


(new membership as of 5 February 2019)

Role: to make recommendations on contracts, appointments, remuneration, conditions or extensions of appointments relating to the CEO or acting CEO. The committee also conducts performance reviews of the CEO.
Current composition: All Councillors
Number of meetings held during 2018–19: 2


(new membership as of 5 February 2019)

Role: to make recommendations for recipients of Citizen of the Year, Young Citizen of the Year and Community Group of the Year.
Current Composition: Cr Clare Davey, Cr Jim Magee and Cr Anne-Marie Cade
Independent representatives (appointed by Council on 16 October 2018): Cherylyn Skewes and Ian Butcher
Number of meetings held during 2018–19: 1


(new membership as of 5 February 2019)

Role: to make recommendations about how we consult with residents, ratepayers and other stakeholders, ensuring maximum participation, communication and value to the community.
Current composition: Cr Anne-Marie Cade, Cr Mary Delahunty and Cr Jim Magee
Independent representatives: Iris Levin, Elizabeth Orlov, Megan Dunkley and Ann Van Leerdam
Number of meetings held during 2018–19: 3


(new membership as of 5 February 2019)

Role: to support and help not-for-profit community-based groups to meet community priorities and to strengthen our community. To also make recommendations about the suitability and distribution of community grant funding, with respect to applications and agreements.
Current composition: Cr Jim Magee, Cr Margaret Esakoff and Cr Joel Silver
Number of meetings held during 2018–19: 7


(established 26 February 2019)

Role: To ensure an integrated and collaborative approach to the design of the Elsternwick Cultural Precinct, Selwyn Street and the Memorial Structure for Holocaust Survivors.
Current composition: Cr Joel Silver, Cr Dan Sztrajt, Cr Jim Magee, Cr Mary Delahunty
Independent representatives: Jewish Holocaust Centre representative; Kadimah Jewish Cultural Centre and National Library representative; Jewish Museum of Australia representative; Sholem Aleichem College representative; Classic Cinema representative; The Community Security Group Victoria representative; an arts sector representative; Professor, Fine Arts, Monash University Callum Morton; Woolworths representative; 19 Selwyn Street representative; Elsternwick Traders Association representative.

Number of meetings held during 2018–19: 1


(new membership as of 5 February 2019)

Role: to provide a forum for investigation and recommendations concerning current and potential Local Laws and associated issues.
Current composition: Cr Joel Silver, Cr Jim Magee, Cr Mary Delahunty and Cr Anne-Marie Cade
Number of meetings held during 2018–19: 2


(new membership as of 5 February 2019)

Role: to establish a project working group to develop a brief, detailing the memorial structure/public artwork and inviting suitably qualified artists to respond.
Composition: Cr Joel Silver, Cr Dan Sztrajt and Cr Jim Magee
Number of meetings held during 2018–19: 2

Advisory Committee disbanded 26 February 2019 and established as a working group as part of the new Elsternwick Cultural Precinct Advisory Committee.


(new membership as of 5 February 2019)

Role: to provide advice and make recommendations about open space, recreation and leisure activities. This includes a review and consideration of current and future needs for recreation and leisure facilities, open space and unstructured recreation. The committee will respond to strategic opportunities and review the policy and strategy.
Current composition: Cr Joel Silver, Cr Mary Delahunty, Cr Jamie Hyams and Cr Tony Athanasopoulos
Number of meetings held during 2018–19: 4


(new membership as of 5 February 2019)

Role: to provide advice and make recommendations about strategic transport planning. This includes the development of an Integrated Transport Strategy, knowledge of emerging transport initiatives, ideas for urban design initiatives, advice on significant State Government projects, and advice on our advocacy and recommendations on policy issues where appropriate.
Current composition: Cr Tony Athanasopoulos, Cr Clare Davey and Cr Anne-Marie Cade
Independent representatives: Marcus Burke, Cathy McNaughton, Jenna Fivelman and Joshua Stewart
Number of meetings held during 2018–19: 2


(new membership as of 5 February 2019 — Councillors and 1 May 2018 — independent representatives)

Role: to make recommendations about environmental sustainability. This includes sustainability advocacy on behalf of the community, responding to strategic Council and/or sector issues and opportunities and policy development.
Current composition: Cr Clare Davey, Cr Dan Sztrajt and Cr Tony Athanasopoulos
Independent representatives: Kim Sullivan, Malcolm Dow, Thirumagal Arunachalam-Elanthendral and Dr Susie Moloney
Number of meetings held during 2018–19: 2

Other committees with Councillor representatives


Delegate: Cr Jim Magee
Substitute: Cr Margaret Esakoff


Representative: Cr Jim Magee
Substitute: Cr Tony Athanasopoulos


Delegate: Cr Mary Delahunty
Substitute: Cr Clare Davey


Local Law

On 24 November 2009, after extensive consultation and review, we resolved to adopt the Glen Eira City Council Local Law 2009. It came into effect on 25 November 2009. The Local Law prohibits, regulates and controls certain activities, practices and behaviours, ensuring that we maintain neighbourhood amenity and protect Council and public assets. It also ensures that residents are protected from nuisance and that personal property is not detrimentally affected.

The Local Law is divided into a number of sections including:

Use of Council Seal and Council Meeting procedures — regulates the operation of Council Meetings, including the election of Mayor, rules of debate, adjournments and time limits, public participation and standards of behaviour.

Permits required — outlines activities that require a Council permit. This includes fires; temporary dwellings; industrial waste bins on public land; advertising signs; goods displays; proposed road works; and the keeping of certain animals.

Prohibited — lists what is prohibited outright. This includes excessive overhanging trees and shrubs; inappropriate behaviour on public land; animal litter; dangerous and unsightly land; fire hazards; incinerators on residential property; and properties without numbers.

Parking schemes — regulates residential parking schemes and permits, and ticketed parking areas. It also sets out how to apply for permits and our enforcement against breaches.

On 26 April 2016, we resolved to give notice of our intention to amend several clauses of the Local Law. We also gave notice of the proposed amendments and invited submissions by 1 July 2016. We considered the submissions and resolved to amend the Local Law on 19 July 2016.

You can download the Local Law 2009 from our website and inspect or get copies at our Service Centre.

The Local Law expires on 24 November 2019. We have produced draft local laws and a full Community Impact Statement, which have been released to community for comment to enable the new Local Law to be passed before the expiry date.

Documents and other information available for public inspection

You can access a range of documents and publications on our website. These include the Council and Community Plan, Annual Reports, annual budgets, the Local Law and Council-adopted policies and strategies.

You can also inspect certain documents and information in accordance with the Local Government Act 1989 (the Act) and Local Government (General) Regulations 2015.

Documents available for public inspection include:

  • Details of overseas or interstate travel (except interstate travel by land for less than three days) that Councillors or any of our staff members took in an official capacity in the last 12 months. This includes the names of Councillors or our staff members and the date, destination, purpose and total cost.
  • A register of the interests of Councillors, members of special committees and nominated officers, consisting of the last three returns that they had to submit.
  • Agendas for and minutes of Ordinary and Special Meetings held in the last 12 months kept under Section 93 of the Act. This does not include minutes relating to parts of meetings that were closed to the public under Section 89.
  • A register of delegations kept under Sections 87(1) and 98(4) of the Act, including the date that the last review under Section 86(6) and 98(6) of the Act took place;
  • Details of all leases involving land that we entered into as the lessor, including the lessee and the terms and value of the lease.
  • A register of authorised officers appointed under Section 224(1A) of the Act.
  • A list of donations and grants that we made in the last 12 months, including the names of persons or bodies that received donations or grants and the amount for each.
  • Copies of election campaign donation returns.

We keep a statement setting out the types of documents we hold, what we do and how you can access information about us. This statement is available on our website.

Freedom of Information

If documents aren’t available for public inspection or on our website, you can seek access to them under the Freedom of Information Act 1982 (FOI Act). The FOI Act gives the public the right to seek access to all of our documents.

There are a number of exceptions and exemptions to this right, in order to protect public interests and the private and business affairs of community members.

Our documents may be available outside the Freedom of Information process.

If you have a question about access to documents, please speak to our Freedom of Information officer first.

You can request documents under the FOI Act online or in writing. Please send written requests via email to foi@gleneira.vic.gov.au (marked for the attention of our Freedom of Information officer), or via mail to:

Freedom of Information Officer
Glen Eira City Council
PO Box 42
Caulfield South Vic 3162

Your request must specify the document you need or, if you’re unable to do so, give us enough detail to allow us to find the document. It should indicate what access you need (eg. view the original document under supervision or get copies) and include your name, address and phone number.

You must also include the prescribed fee with your application. Other charges may also apply under the Freedom of Information (Access Charges) Regulations 2014. Information about making an application is available on our website.

Freedom of information requests received 2014–15 to 2018–19
Total number of new requests41282751*45
Requests determined not to be Freedom of Information Act requests11298
Access granted in full0051110
Access granted in part25168126
Access denied in full03741
Requests still under consideration***75245
Requests withdrawn32344
Number of decisions referred to the FOI Commission22461
Appeals lodged with VCAT00010

*The increase may be attributable to increased awareness of the right to seek access to documents through the Freedom of Information process.

**The ‘other’ category includes: requests that did not proceeded (7); requests that were transferred to other authorities (1); requests where documents did not exist (2); and requests that were determined to be a substantial and unreasonable diversion of Council resources (1).

***As at 30 June.

Protected disclosure

The Protected Disclosure Act 2012 (PDA) encourages and facilitates the disclosure of improper conduct by public officers, including our officers or Councillors. It protects people who disclose information and has a framework for investigation and rectifying action.

As required by the PDA, we adopted a policy and procedures for protected disclosures in August 2013. You can download a full copy of the policy and procedures from our website or get a copy from our Service Centre.

Our procedures outline how to disclose improper conduct or detrimental actions by us, our staff or our Councillors. You can make disclosures about us or our staff to our Protected Disclosure co-ordinator or directly to the Independent Broad-based Anti-corruption Commission (IBAC), the Ombudsman, the Victorian Inspectorate, or the Chief Commissioner of Police. A disclosure about a Councillor must go to IBAC or the Ombudsman. Councils, Councillors, our employees or the public can make disclosures.

We’re committed to the PDA’s aims and objectives. Accordingly, we:

  • do not tolerate improper or corrupt conduct by employees, officers or Councillors;
  • support disclosures that reveal corrupt conduct, substantial mismanagement of public resources and a substantial risk to public health and safety or the environment; and
  • will protect people who make disclosures from reprisals and give natural justice to the subject of the disclosure.

During 2018–19, we received no disclosures that we had to report to IBAC, pursuant to the provisions of the PDA.


In May 2019, IBAC released a report into alleged corrupt behaviour by a Glen Eira City Council employee. The matter was referred to IBAC in 2017. Unfortunately allegations relating to misuse of Council resources and equipment and failure to declare a conflict of interest were substantiated and have since resulted in disciplinary action. The Audit and Risk Committee was briefed and the matter is now closed.

Statutory reporting

Local Government Performance Reporting Framework

For the year ended 30 June 2019

All councils must comply with the Local Government Performance Reporting Framework, which sets out our reporting requirements across four areas:

To compare our results against other Victorian councils, visit the Know Your Council website.


The Local Government (Best Value Principles) Act 1999 requires the six Best Value principles be applied to all Council services since 31 December 2005. Best Value Victoria aims to ensure Local Government services are the best available and that they meet the needs of the community.

Continuous improvement
Glen Eira City Council has developed an organisation-wide approach to the Best Value principles to ensure they are embedded in our organisational culture and evident in all of our services. The Best Value principles are applied universally in strategic and service planning and service reviews. The principles are:

  1. Best quality and value-for-money.
  2. Responsiveness to community needs.
  3. Accessibility of services to those who need them.
  4. Continuous improvement of all services.
  5. Community consultation on all services and activities.
  6. Regular community reporting on Council achievements.

A schedule of strategic service reviews is Council’s ongoing commitment to continuous improvement and providing best value for the community. The purpose of each review is to take into account the Best Value Principles in section 208C of the Local Government Act and ensure services:

  • remain relevant and aligned with community needs and wants, now and in the future;
  • are effective in achieving planned outcomes that meet the community’s needs and wants;
  • operate efficiently and are delivered at an affordable cost to the community. The service reviews aim to optimise the use of Council’s human resources, systems, materials, plant and equipment, infrastructure and facilities; and
  • deliver long-term sustainable financial viability.

In 2018–19 some of the benefits achieved include:

  • The time to receive a Footpath Trading Permit has reduced from 126 days to 11 days.
  • The time taken to receive a planning determination is 66 days compared to 89 days in 2017–18.
  • Online planning applications have resulted in a paper reduction of 22,558 sheets.
  • The average customer service queue wait time is 23 seconds compared to 38 seconds in 2017–18.
  • The number of missed bins from the kerbside collections reduced 22.62 per cent from 2017–18.
  • 89 per cent of Asset Protection Permits were emailed automatically where previously they were mailed.
  • Asset Bond payments were automated reducing their processing time and making payments available 24/7online.
  • 15,000 households have kitchen caddies for food waste recycling helping to divert 2,000 tonnes of waste from landfill.
  • More than 1,300 major road streetlights have been upgraded with energy efficient LED technology.

Significant achievements for this year include:

  • We launched a new website providing greater online options for our community now and into the future. The new website is based on user-centric design, providing flexibility, exceptional accessibility and a better user experience.
  • Three customer journeys were mapped and included on our new website to provide seamless online workflows. These guides are:
    • the New residents’ guide provides information on getting to know the area, rates, rubbish and recycling, parking and events;
    • the New business guide provides information on planning, permits, traders associations and small business support; and
    • the New parents’ guide provides information on maternal and child health, new parent groups, immunisation, child care and parks and playgrounds.
  • A digital map has been included on the new website that plots nearby services including: advertised planning applications; planning zones; local activities; and dog off-leash parks.
  • We asked — You said — We did was launched on Council’s website in December 2018 to report back to the community following all community engagement activities.
  • We held an online Q&A chat via Facebook with the Mayor to discuss Council’s proposed 2019–20 Annual Budget with 1,000 views.
  • A review of the Community Grants Program to include two new grant streams; Community Strengthening and Partnership and Event grants as well as a small grants program pilot to provide community organisations the opportunity to apply for up to $1,000 to be allocated over the year.

New initiatives for next year include:

  • A new community dashboard to provide transparent and timely reporting on Council’s performance.
  • A customer strategy to find new ways to engage and serve the community.
  • A greater digital presence in the community by locating digital kiosks in activity centres to allow customers to complete transactions and find information about our services.
  • The introduction of business intelligence strategies and technology so we can make more informed decisions and better understand and serve our community.

Reporting to the Community

Further information on Council’s service improvements is available in Council’s Best Value Report.
Regular, transparent reporting on Council’s performance can be found in the Quarterly Service Performance Report and further performance and benchmarking information is available on Local Government Victoria’s website Know Your Council.

Discrimination and Equal Employment Opportunity Program

We value diversity and do not tolerate any discrimination in the workplace. We have a number of equal opportunity policies and procedures, including anti-discrimination, which we communicate to all employees.

Our Equal Employment Opportunity Program includes online and face-to-face training, and a contact officer network. The Program aims to protect existing and prospective staff from experiencing workplace discrimination. It also ensures we promote equal employment opportunities and comply with federal and state laws, in particular the:

  • Equal Opportunity Act 2010 (Vic);
  • Racial and Religious Tolerance Act 2001 (Vic); and
  • Victorian Charter of Human Rights and Responsibilities Act 2006.

We ensure that employees get information and online or face-to-face equal opportunity training, at their induction and during their time with us. Training relates to the avoidance and notification of harassment, discrimination, vilification, bullying and occupational violence.

We also appoint contact officers to confidentially help and support staff members who believe they’ve experienced workplace discrimination or harassment. If a complaint arises, we deal with the issues quickly and confidentially through an internal investigation process.

In 2018–19, our staff raised no discrimination matters with external bodies.

Workplace Diversity Strategy update

In September 2017, we launched a Workplace Diversity Strategy to promote awareness of diversity issues, address employment gaps and create a safe and inclusive work environment. The Strategy aims to recognise, encourage and value the diverse abilities, skills, languages, cultures and backgrounds of our employees. By taking a proactive approach, we’re working to stand out as a leading employer and create an environment that aligns with our five organisational values: Collaboration; Respect; Service Excellence; Integrity; and Innovation.

In 2018–19, we:

  • entered into a partnership with JobAccess Australia to develop a tailored strategy for increasing disability employment;
  • introduced a training program to our employees that helps meet our diversity and inclusion goals; and
  • conducted our first diversity census to ensure that we understand our diversity profile as an organisation. The census provides us with baseline information that supports our efforts to advance comprehensive long-term diversity and inclusion strategies and to measure outcomes over time.

Our workforce tables
Effective full-time workforce by contract, gender and division 2018–19
 Casual FemalePermanent
Part-Time Female
Full-Time Female
Casual MalePermanent
Part-Time Male
Full-Time Male
City Management--53.371515.00--21.6066.002825.97
Community Wellbeing33759.81326192.6010199.8917832.104625.372928.681017346.99
Corporate Services63.012014.503333.00115.6243.073939.0011389.57
Environment and Infrastructure--75.022626.001.2242.84113113.00151146.86
Planning and Place222.682811.823434.00414.27193.594141.0018590.41
Workforce by age, gender and contract 2018–19*
< 303228154178137394
> 508092208467755558
*Data on temporary staff unavailable.

Net cost of services we delivered 2018–19

The downloadable PDF table indicates the services we provided to the community in 2018–19 and how they performed against our budget.

The table describes each activity, including the people or sections of the community who received the services. A range of factors influences the net cost of services, including community demand, government policy, expected grant income and other factors that we can’t always regulate.

Privacy policy and disclosure

We value your right to privacy and we’re strongly committed to protecting your rights. We must adhere to privacy laws when collecting and handling your personal information, and dealing with things like complaints and submissions.

We comply with our obligations under the Privacy and Data Protection Act 2014 (Act) and the Information Privacy Principles (IPPs) in relation to all personal information we collect.

For further information, download our Privacy Policy.

Privacy breach

On 14 November 2018, Council identified a data breach involving its email system. Council immediately responded to the breach in-line with its Data and Privacy Breach Response Procedure. All of the recipients of the email, containing personal information of third parties, were contacted and requested to delete the email. Council took steps to notify those impacted by the data breach as well as the Office of the Victorian Information Commissioner (OVIC). The prompt response to the incident by Council and communication with those affected resulted in no complaints being received by Council or OVIC regarding the data breach. We have taken further actions to reduce the possibility of further breaches by implementing additional controls on the use of emails and staff training.

Our obligations under the Act and Information Privacy Principles

We will:

  • Only collect personal information that is necessary for Council’s functions and activities, and generally with your knowledge. There are circumstances where we may receive personal information from a third party. For example:
    • If you visit a Maternal Child Health Centre you may provide us with information about your child or other family members.
    • We may receive information about someone from their neighbour if a complaint about noise is made to Council.
  • Only use personal information for the primary purpose for which we collected it and related secondary purposes that would be reasonably expected (sensitive information must be directly related).
  • Take reasonable steps to protect personal information from unauthorised access, improper use, disclosure or alteration and unlawful or accidental destruction or loss. We maintain secure systems for storing personal information and have security procedures to ensure we protect personal information.
  • Only disclose personal information to a third party (including contractors, government organisations and authorities) in accordance with our Privacy Policy, legislation requiring or permitting us to do so or with prior consent.
  • Not keep personal information on our systems for longer than is necessary (subject to the requirements of the Public Records Act 1973 or other legal requirements).
Health records

In respect of health information we collect, we comply with our obligations under the Health Records Act 2001 and the Health Privacy Principles set out in that Act. These obligations are similar to those contained in the Privacy and Data Protection Act 2014.

For more information, download our Health Records Policy.

Our website

If you use our website, we collect certain automatically recorded information, including:

  • server address;
  • domain name;
  • date and time of visit;
  • pages accessed;
  • documents downloaded;
  • previous site visited (where you visited our website via an external link);
  • user demographics; and
  • type of browser used.

We do:

  • analyse user data to gain insights about how to improve the functionality and experience of the website. For example, we can look at aggregate patterns, such as the average number of service searches that users perform.
  • use cookies (small blocks of data that can be used to identify a user) to remember you and your preferences from last time you visited our website. We don’t store any personal information in cookies.

We do not:

  • have access to credit card details used to make online payments. Our banking provider handles all online payments and we don’t manage or maintain its website. Our agreement with our banking provider, in common with our other contractors, imposes obligations in relation to confidentiality and privacy.
  • take responsibility for protecting users’ privacy rights in relation to external websites accessed via links on our website (note: where we outsource one of our functions to a contractor, it is obligated to comply with privacy law and our Privacy Policy).
  • have a website with the facility to allow for the secure transmission of information. You should be aware of the potential risks of sending personal or sensitive information via the internet.
If you make a submission to a Council Meeting

Submissions are not confidential and will be incorporated into the agenda and minutes of the Council Meeting at which they are considered. Council redacts name and contact information where appropriate. Submissions will be available on our website as part of the relevant agenda and minutes of that meeting. We make submissions available for public inspection in accordance with applicable statutory requirements, including those prescribed by the Local Government Act 1989 and the Local Government (General) Regulations 2015.

If you object to a planning application

Under the Planning and Environment Act 1987, we must make available, on request, a copy of any objection to a planning application (in full) for inspection by any person during business hours. Accordingly, any personal information contained in an objection may be disclosed to a third party for the purpose of complying with that Act.

Submissions to Planning Scheme Amendments

Under the Planning and Environment Act 1987, we must make available a copy of every submission to a Planning Scheme Amendment for inspection by any person during business hours, until the end of two months after the amendment comes into operation or lapses.

Name and contact details of submitters are required for Council to consider submissions and to notify submitters of the opportunity to attend Council Meetings and any public hearing held to consider submissions. Accordingly, any personal information contained in a submission may be disclosed to a third party for the purpose of complying with the Planning and Environment Act 1987.

Do you have a complaint?

Please contact our privacy officer in the first instance if you have a concern or complaint about our management of personal or health information.

You can also complain to the Information Commissioner in relation to personal information or the Health Complaints Commissioner, in relation to health information, but they may decline to hear the complaint if you didn’t make it to us first.

Further information

For further information about privacy at Glen Eira City Council, including the right to seek access to, or amend your personal information, contact our privacy officer on 9524 3333 or email privacy@gleneira.vic.gov.au

Requirements Under Carers Recognition Act 2012

We’ve taken a range of measures to comply with our responsibilities under the Carers Recognition Act 2012 (Act).

Externally, we promoted the principles of the Act to people in care relationships and the wider community. We did this by displaying printed material, distributing posters at our venues and linking from our website to the My Aged Care website.

Internally, we promoted the principles of the Act to our staff, agents and volunteers through induction and training programs. These programs applied to staff working in Home and Community Care, and volunteers working directly with the community.

We’ve reviewed and modified our policies, procedures and support systems to recognise carers and provided extra activities and resources to recognise the importance of the care relationship.


We adopted our Disability Action Plan 2017–21 in February 2017. In 2018–19, we achieved 82 per cent of the 68 actions outlined in the Plan.

In 2018–19, we delivered:

  • partnerships with local organisations to deliver inclusive programs and social enterprises for people with a disability;
  • an accessible events checklist for staff and the community;
  • National Disability Insurance Scheme (NDIS) information sessions to 36 people across three sessions;
  • a review of access to our facilities and services;
  • an updated disability directory on Council’s website;
  • an accessibility audit of the activity centre in Centre Road, Bentleigh;
  • support for increased work experience and employment opportunities at Council;
  • monthly Auslan StoryTime sessions at Bentleigh Library;
  • consultation with our Disability Reference Committee;
  • social support to more than 400 of our clients;
  • disability respite services to 49 clients;
  • disability awareness sessions to five local primary and secondary schools with more than 500 students participating;
  • an expanded disability awareness in schools program that now includes secondary schools for the first time;
  • 14 Chat n Chuckle sessions, which connect community members with acquired brain injuries;
  • three sensory-friendly movie sessions attended by more than 150 people;
  • a Come and Try inclusive sports day at Glen Eira Sports and Aquatic Centre (GESAC) for International Day of People with a Disability;
  • additional transition support for five individual clients entering into the NDIS;
  • an online disability awareness training program, YouMeUs, in collaboration with neighbouring councils; and
  • specialised disability awareness training sessions for our staff and communications training for GESAC staff.

For more information, visit our disability and accessibility page on our website.

Domestic Animals ACT 1994

Under the Domestic Animals Act 1994, we must prepare a Domestic Animal Management (DAM) Plan every four years and evaluate its implementation in the Annual Report.

Performance indicators

We continued implementing our Domestic Animal Management (DAM) Plan 2017–21. The DAM Plan addresses issues such as dogs at large, stray cat overpopulation, nuisance pets and registration and identification.

We met or exceeded our targets in all but one of the nine performance indicators in 2018–19.

We didn’t meet the cat registration target, which was marginally down on the previous year with 78 fewer cats registered. We do expect registration numbers to increase as Council continues to follow up owners who are yet to renew their cat’s registration.

The ratio of infringements to official warning targets was met for the first time in two years. This is a pleasing result and can be credited to positive outcomes from Council’s education and enforcement strategy.

Once again our industry-leading cat reclaim/return rate continues to be well above our target and continues to increase. This remains a strong focus for our animal management team over the past few years and is a positive outcome. However, these figures also include cats that were sold or adopted. We acknowledge the exceptional work our pound provider (RSPCA) does in conjunction with our Animal Management team in reducing euthanasia rates, which halved this year, by selling or adopting a large number of cats.

Domestic Animal Management Plan — performance indicators

The following table provides an assessment of the year ending 30 June 2019:

 IndicatorTarget (%)2014–15 (%)2015–16 (%)2016–17 (%)2017–18 (%)2018–19 (%)2018–19 Figures
1Dog registration rate:
(per cent dogs registered/estimated dog population)
2Cat registration rate:
(per cent cats registered/estimated cat population)
3Enforcement success rate:
(per cent successful prosecutions/total prosecutions)
4Dog return/reclaim rate:
(per cent total dogs reclaimed-returned/total dogs impounded)
(includes adopted/sold dogs)
5Cat reclaim/return rate:
(per cent total cats reclaimed/total cats impounded)
(includes adopted/sold cats)
6Domestic animal business compliance rates:
7Dog desexing rate:
(per cent dogs desexed/actual registered)
8Cat desexing rate:
(per cent cats desexed/actual registered)
9Infringements versus official warnings rates:
(per cent of infringements/warnings)
< 403938.183.54339.4177/449

To download the Plan, visit our pets and animals page on our website.

Food Act 1984

During 2018–2019, we received no ministerial directions under the provisions of Section 7e of the Food Act 1984.

Road Management Act 2004

During 2018–2019, we received no ministerial directions under the provisions of the Road Management Act 2004.


During 2018–19, Council did not enter into any contracts valued at $150,000 or more for services or $200,000 or more for works or more of a kind specified in section 186(5)(a) and (c) of the Local Government Act 1989. We also did not enter into any other contracts valued at $150,000 or more for goods or services or $200,000 or more for works without engaging in a competitive process.